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    on Mounts, Bags and Backs
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    why shop elsewhere
  • Frame Established since 1973
    experts in Frames and Mounts
  • Great Britain Made in the UK
    in-house in Salisbury
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    buy with 100% confidence

Returns Policy

If for any reason you are unhappy with your purchase you can return it to us in its original condition within 7 days from the date you received the item, and we will issue a REFUND for the price you paid for the item ONLY within 5 days of receipt of goods (original delivery and return delivery costs will still be payable by the customer AT A COST OF £8.50).

Please be aware that the content of the website shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you we suggest you contact us for advice or FREE sample pieces prior to ordering as we cannot accept responsibility after the goods have been delivered.

Bespoke mounts and frames will not be refunded or exchanged and can not be returned under any circumstances .

 Damages or shortages should be reported to us via email thefrithgroup@btconnect.com within 48hrs from date of invoice THIS IS SO WE CAN CLAIM FROM OUR CARRIERS .

Damages should be reported to us with in the 48HRS, accompanied with photo evidence to thefrithgroup@btconnect.com

You can expect a credit note within 5 days upon receipt of goods.

If you require an exchange, please contact us to arrange on 01722-744666 (return and resend of goods will be at the customers cost £8.50 WILL BE DEDUCTED FOR A RESTOCKING PROCESS AND THE ORIGINAL DISPATCH ) .